Poli Rentals - Thunder Bay, Ontario

Barry G. J.

Rented from this group for about 2 years, Rob is great along with everyone else in the office. If you pay your rent on time and are respectful tenants there is no issues, Good value for the price of rent. Any issues they addressed in a timely fashion, Lawn care and snow removal was always done

Nicole B.

As another former tenant who fell victim to Poli Rentals damages scam, I would like to share how we were able to resolve the issue.

First, we were never actually contacted by Poli Rentals or the collections agency. We did not find out until it showed up on a credit check 6 years after we ended our tenancy. However, if you're still dealing with Poli Rentals or the collections agency, request in writing that both parties send you proof that the alleged damage was made by you, proof of the repairs that were completed for the alleged damage, and proof of the cost of those repairs. When they cannot provide this information, write them to say you dispute the debt, to cease from contacting you in the absence of any proof, and to pursue the matter in court (which they won't be able to).

Since our debt had already been reported to the credit bureaus, we also had to dispute the debt with TransUnion. They had a form which we used and we included as much information as we could, including copies of the letters we'd sent to Poli Rentals and the collections agency. The credit bureau will also contact the collections agency to ask for proof of the debt (which doesn't exist). Within about 6 weeks we got a letter confirming the collections account was removed from our credit records and we've still never been contacted by Poli Rentals or the collections agency.

I hope this information helps someone else to avoid paying the bogus charges. We also reported what happened to the RCMP anti-fraud centre so it can be tracked and have also spoken to a media outlet who is interested in looking into the situation.

Xerxes U.

I and my roommates had a very bad experience with poli rentals. Being a student of Lakehead University i lived on academy street which was quite convenient. Everything was good until me and my roommates moved out. We did ask the manager to do a walk through with us but he would put it off until we moved out. We all were crazy busy with exams so we didn't think much of it. As soon as we move out we get hit with a huge bill sent home and emailed regarding redundant charges like floors were not waxed, base boards were loose, etc. With a total charge over $1,000 followed by collection agency (after cleaning out the place well). They are not flexible at all and not worth the stress during university.
We later found out that this is a repeated thing they do to make a little more money for their company. Its pathetic and simply nasty...

R. J.

I had the same experience as the other commenters, we tried to arrange a final walk through with the Superintendent​ Rob, we kept getting told that he was to busy, so we left the place spotless and never thought anything else about it... Until 5 years later when I had my credit checked only to find out that Poli rentals had sent me to collections! I had no idea what it was all about so I called the collections agency and the agency said I had to pay an invoice for just over $500 for damages such as " painting, carpet cleaning, and holes in the wall." Strange because those things are normal wear and tear (I am assuming they are referring to nail holes for pictures because there were no holes left.) I also was never contacted through email, phone or mail by Poli rentals to try and resolve this before they sent this bogus debt to collections. We challenged the bogus damage invoice with Equifax, and the bogus debt was removed.

It is clear from the number of people who have had problems with Poli rentals over bogus damage claims, and in my personal experience, that I would recommend renting from another property management company. I would like to point out that a simple internet search will show that all the people who have given Poli rentals 5 stars are friends and family of Rob who was the superintendent of the building I lived in.

If you are renting from Poli rentals currently ensure that the landlord does a walk through with you BEFORE you leave, if he keeps making excuses why he can't, I would recommend sending a registered letter to Poli rentals requesting an inspection before whatever date you are leaving, also take your own photos of the apartment and send them with a letter to Poli rentals using registered mail as proof that the apartment is clean and undamaged (and keep copies for yourself incase they try to pull more funny business). I hope this review will help other people to avoid being taken for any money and avoid having to fight collections like I did.

Sasha S.

Cannot go wrong with poli rentals! I love these guys! They are professional, helpful, kind and informative! If anyone is looking for a place. I highly recommend Poli!

sanghyun P.

hello!. i have some questions we are planning on another place after about 2 month. i am little bit early to look for house. but i would like to move nearby college. so if i made a appointment. can i view inside? i wanna take a look three bedroom house.
ps : i am foreiger. that am good at english. so i am little bit hard to call to communicate each other. so that is why i ask some question. i will waiting for your answer. thank you

Vraj S.

The website support form doesn't work since months.

Not value for money. Old houses. You can get much better in the same or lesses rates with good management.

Dan S.

I heard that Rob Livingstone guy is awesome.