McDougall Insurance & Financial - Prescott - Prescott, Ontario

Larry L.

They are all fantastic. Customer service at it's finest.

I deal with Simone mostly. She's very helpful and kind. Easy to deal with!

Sylvia

Kailee was at her best and showed her expertise with ease as I presented to her a triplex property that I needed to insure. Her endless energy and positive attitude was able to successfully obtain insurance after exhausting every single brokerage source. She truely takes her job seriously handling an extremely complicated situation. Much appreciation and I am eternally grateful.🙏♥️

Courtney B.

I’ve been with Mcdougall for years for a reason. Yesterday I bought a new car, I called Simone needing an insurance slip to pick it up that day. She called Hyundai and sent all the documents over within hours and emailed them to me as well. I drove my new car home last night ! Amazing customer service! Highly recommend! Thank you Simone 👍.

Anne G.

Kailee Burrell is a great broker who recently helped me cancel my previous broker and the coverage that I had for my car and home with Aviva Insurance. Kailee saved me $2,000.00 a year on my annual premiums! She is an insurance professional at McDougall Insurance in Prescott who knows her stuff and provides great service. I highly recommend McDougall Insurance.

Karen C.

Kaillee super helpful and knowledgeable with providing my mother with new home and auto insurance. She is pleasant to work with provided us with competitive insurance coverage.

The H. F.

I have dealt with McDougall Insurance for 15 years and have had nothing but excellent service from them. Simone has been very helpful this year and she is pleasant and respectful. Thanks for everything over the years.

Cecile A.

All the persons at McDougall insurance are pleasant and knowledgeable. Have had a great experience with Kaillee. She is very helpful and always available. Glad we went with them!

Darin M.

Do not use this insurance brokerage. Terrible SERVICE and ZERO follow through. Advised the Prescott brokerage of new house purchase in April of 2023 and the renewal just arrived (Feb 2024) with old address and my deceased father listed on the policy. Several calls made to local Prescott brokerage between July 2023 and Feb 2024 and nothing was ever looked into in terms of the coverage inquiry as we had not received confirmation or taken receipt of a new policy with the newly acquired address. The Prescott brokerage manager, Kelly took accountability for the error and acknowledged it was her error and has promised call backs to confirm the problem has been fixed, however, here we are waiting on March 2nd still not knowing 100% if we are insured 11 months later and 6 calls to the brokerage to address it. Inexcusable and completely unacceptable!

Update: nobody reached out as indicated in reply.
1 star remains and original review stands.