ICC Property Management Toronto - Markham, Ontario

Ahdela

I've had the pleasure of dealing with Marcelo our property manager at King Street West, he is diligent and is actively trying to put systems in place to make it easier for owners to have ease of access when working with fixing problems in their units. He has been very helpful and kind. In the twenty two years in owning it is such a pleasure calling a property manager and leaving a conversation feeling comfortable and not disdained by rudeness or not getting any results. Thank you Marcelo and ICC.

Alex S. (. B.

My mother owns a condo that is managed by ICC. She recently bought it and decided to do some renovations. They have been a complete nightmare to deal with.

She is a senior in her 70s, and the property manager on site has been aggressive, hostile and tried to intimidate her at every turn. He actually entered her condo unit WITHOUT permission and expressly told her he will do so as needed in future.

As a single widower in her 70s, she is now actually afraid to move in and considering selling her condo.

When I contacted corporate head office and the CEO, I was told basically 'tough luck", he was acting within his rights.

Unreal lack of concern for customer satisfaction and safety frankly.

Highly unprofessional and concerning.

Ryan M.

Our building recently switched PM companies to ICC. I can say that dealing with our new PM Marcelo is invaluable and a pleasure. He has been a breath of fresh air as he communicates promptly and effectively and actually cares about the tenants and their needs. I am more than pleased with this company and feel confident that they are in charge of our building.

TDC E.

This company needs work from the very top all the way to the property managers onsite. I own a condo who is managed by ICC, and they lack communication and skill. They tried to get us to pay their insurance deductible for a drain that had been clogged for months and was not addressed. It flooded our unit. When trying to communicate it was either no response or condescending response. And all together no communication when it was proven they were at fault.
I truly believe you learn from your bosses... the bosses and CEO do not reply to emails or address hard issues. Judy is not an effective communicator and is not able to acknowledge when she makes a mistake, and the CEO Stephen does not reply to emails.

Cg K.

We’re so thrilled with ICC as our property management at the ‘Station condo’. Of course our experience is that Lisa Rapisardi is the shining star leading her team to strive for excellence. It may be a tough expectation to achieve but that doesn’t stop her and team from trying. We would be remiss in acknowledging concierge ‘Remi’ who creates a professional, friendly atmosphere and organized environment for the tenants. To put it simply he’s ‘the best’.
Thank you

Leon F.

We’ve had an excellent experience with ICC Property Management! Their team is professional, responsive, and truly dedicated to providing top-notch service.

A special shoutout to their accounting department, which is efficient, accurate, and always willing to go the extra mile to ensure everything is handled smoothly. It’s clear they care about their clients and take pride in their work.

Highly recommend ICC Property Management for their reliability and expertise.

K O.

ICC management has just taken over management of our condo and what a breath of fresh air. In the 20 years we have lived here we have had terrible management, non responsive, rude, disrespectful, dismissive etc.

ICC is professional, responsive and listens when there is a concern.

Marcello Galeota has been appointed our property manager and we have found him to be present and actively taking care of our property. He responds immediately to our emails. He is extremely personable and pleasant to deal with.

Gurvinder S.

Amazing and helpful staff. Very professional and always willing to help the residents. Himi, the APM in my building is not only a great manager but an amazing person. Solves the resident complaints very quickly.